MIA | NY | LA | PHL | THE CARRIBEAN
PRIVACY POLICY
A legal disclaimer
Last Updated: [August 19, 2026]
The Waypoint Group, doing business as Waypoint (“Waypoint,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when using our website, services, booking platforms, forms, and other online services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
By accessing or using the Waypoint website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us when you:
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Submit an inquiry or contact form
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Request a callback
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Request a private charter
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Request or book a stay
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Request a yacht, boat, jet ski, or other water experience
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Request or book a vehicle
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Request concierge services
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Become a Waypoint partner
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Submit an asset or service for consideration
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Communicate with Waypoint by email, phone, text, or other methods
Depending on the service you request, information may include:
Contact Information
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Full name
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Email address
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Phone number
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Preferred method of contact
Booking & Travel Information
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Destination
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Travel dates
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Check-in and check-out dates
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Number of guests or passengers
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Rental duration
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Pickup or departure location
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Flight itinerary information
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Vehicle or experience preferences
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Other information necessary to fulfill your request
Partner Information
If you apply to become a Waypoint partner, we may collect:
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Business name
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Business contact information
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Website or social media profiles
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Property information
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Vehicle information
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Yacht or watercraft information
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Aviation or charter information
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Concierge service information
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Location and service areas
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Other information necessary to evaluate a partnership
We ask that you do not submit sensitive personal information through general website forms unless specifically requested through a secure process.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically by Waypoint, Wix, or third-party technology providers.
This may include:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Date and time of visits
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Referring website
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General website usage information
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Approximate geographic information derived from your IP address
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Information about how you interact with our website
This information may be used to operate, secure, analyze, and improve our website and Services.
3. COOKIES AND TRACKING TECHNOLOGIES
Waypoint and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may help us:
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Keep the website functioning properly
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Remember preferences
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Understand how visitors use our website
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Improve website performance
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Measure marketing effectiveness
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Understand which pages and experiences are most useful
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Help protect the website against fraud and security threats
Some cookies may be placed by third-party services that provide analytics, advertising, booking, payment, or other website functionality.
You may be able to control or disable certain cookies through your browser or available website cookie settings. Disabling certain cookies may affect website functionality.
4. HOW WE USE YOUR INFORMATION
Waypoint may use information we collect to:
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Respond to inquiries
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Process booking and rental requests
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Check availability
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Coordinate stays, vehicles, yachts, watercraft, and other experiences
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Process private aviation inquiries
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Provide concierge assistance
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Communicate with you about your requests
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Confirm or manage reservations
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Coordinate services with applicable partners and providers
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Process payments through authorized payment providers
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Provide customer support
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Evaluate and onboard business partners
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Improve our website, products, and Services
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Personalize your experience
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Prevent fraud, misuse, and unauthorized activity
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Maintain website security
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Comply with applicable laws and legal obligations
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Send marketing communications where permitted by law and where applicable consent has been obtained
We will not use personal information for purposes materially different from those described in this Privacy Policy without providing additional notice where required by law.
5. HOW WE SHARE INFORMATION
Waypoint may share information when reasonably necessary to provide the Services you request.
This may include sharing information with:
Service Providers
Companies that help us operate our business, such as:
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Website hosting providers
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Booking and reservation platforms
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Payment processors
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Customer relationship management systems
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Email and communication providers
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Analytics providers
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Marketing technology providers
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Technology and security providers
Waypoint Partners & Service Providers
When necessary to fulfill a request, we may share relevant information with the property owner, property manager, yacht operator, vehicle provider, watercraft operator, aviation broker, charter provider, concierge provider, or other service provider responsible for fulfilling your requested experience.
For example, if you submit a private jet charter request, relevant information may be shared with an aviation broker or charter provider so that available options can be identified and presented to you.
We only intend to share information reasonably necessary for the applicable service or business purpose.
Legal & Safety Requirements
We may disclose information when we believe disclosure is reasonably necessary to:
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Comply with applicable law
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Respond to legal process
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Protect our rights or property
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Protect customers or others
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Investigate fraud or unauthorized activity
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Protect the security and integrity of our Services
Business Transfers
If Waypoint is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
6. PAYMENTS
When you make a payment through Waypoint or an integrated booking platform, your payment information may be processed by a third-party payment processor.
Waypoint generally does not need to directly store your complete credit or debit card number.
Payment information may be subject to the privacy practices and terms of the applicable payment provider.
We encourage you to review the privacy policies of payment providers used during your transaction.
7. THIRD-PARTY SERVICES AND LINKS
Waypoint may use or link to third-party services, websites, booking platforms, payment processors, property-management systems, social media platforms, aviation providers, and other external services.
These third parties may collect and process information according to their own privacy policies.
Waypoint does not control the privacy practices of third-party websites or services.
For example, if you leave the Waypoint website to complete a booking or interact with a third-party provider, the third party's privacy policy may apply to information you provide to that service.
8. PROPERTY, VEHICLE, YACHT, WATERCRAFT & AVIATION PARTNERS
Waypoint may operate as a platform connecting customers with independent property owners, property managers, vehicle providers, yacht operators, watercraft providers, aviation brokers, charter providers, concierge providers, and other partners.
When you request an experience provided by a third party, Waypoint may share information necessary to coordinate that experience.
Those providers may maintain their own records and privacy policies.
Waypoint does not control the independent privacy practices of third-party providers.
9. MARKETING COMMUNICATIONS
If permitted by applicable law, Waypoint may send you information about:
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New experiences
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Destinations
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Properties
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Vehicles
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Water experiences
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Private aviation opportunities
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Concierge services
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Promotions
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Partnerships
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Company updates
You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.
Even if you opt out of marketing communications, we may still send transactional or service-related communications necessary to process or manage your request or reservation.
10. DATA SECURITY
Waypoint takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted to or through our Services.
The FTC recommends that businesses collect and retain only information they have a legitimate business need for and protect information they retain.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
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Provide requested Services
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Maintain business and transaction records
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Resolve disputes
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Enforce agreements
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Meet legal, accounting, tax, or regulatory requirements
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Protect our business and customers
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Fulfill other legitimate business purposes
Retention periods may vary depending on the type of information and the reason it was collected.
12. YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we maintain about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Request information about how your personal information is collected or used
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Opt out of certain marketing communications
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Exercise other rights provided by applicable state or federal law
Certain rights may be subject to legal exceptions and limitations.
To make a privacy-related request, contact us using the information below.
13. CALIFORNIA RESIDENTS
If you are a California resident, California privacy laws may provide additional rights regarding your personal information.
Depending on applicable law, California residents may have rights relating to access, correction, deletion, and certain disclosures or uses of personal information.
Waypoint does not intend to discriminate against customers for exercising privacy rights provided by applicable law.
If California privacy laws apply to Waypoint based on our business activities and applicable thresholds, we will provide additional disclosures and rights as required.
To submit a privacy request, contact:
Email: [privacy@waypointdomain.com]
Subject: California Privacy Request
We may need to verify your identity before completing certain requests.
14. OTHER STATE PRIVACY RIGHTS
Privacy laws vary by state.
Residents of states that provide applicable consumer privacy rights may have additional rights regarding their personal information.
Waypoint will provide rights and disclosures required by applicable law.
Because Waypoint may operate across multiple states, we may update this Privacy Policy as applicable laws and our business practices develop.
15. CHILDREN'S PRIVACY
Waypoint's Services are intended for a general audience and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps.
The FTC's COPPA guidance requires covered child-directed services to provide specific disclosures and parental procedures, which is why this section should remain consistent with the site's actual audience and data practices.
16. INTERNATIONAL VISITORS
Waypoint may receive visitors from outside the United States.
If you access our Services from another country, your information may be processed in the United States or other locations where Waypoint or its service providers operate.
Privacy protections in those locations may differ from those in your country of residence.
17. DO NOT TRACK
Some browsers offer a “Do Not Track” setting.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where applicable law requires us to recognize a particular browser-based privacy signal, we will handle that signal as required by law.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
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Changes to our Services
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Changes in our business practices
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Changes in technology
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Changes in applicable laws or regulations
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Unless otherwise required by law, the updated Privacy Policy becomes effective when posted on our website.
19. CONTACT WAYPOINT
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
The Waypoint Group
DBA: Waypoint
